SPARC Media Hub experienced a minor incident on November 21, 2022 affecting Texting Services, lasting 1h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Texting Services
Update timeline
- investigating Nov 21, 2022, 11:48 PM UTC
Our texting provider is aware of a carrier-side issue affecting message delivery on Canadian Longcode number. Relevant carrier teams have been engaged and are investigating. Thank you for your patience.
- monitoring Nov 22, 2022, 12:07 AM UTC
Carrier teams have identified the issue and have implemented a fix. Message queues are clearing at this time.
- resolved Nov 22, 2022, 12:53 AM UTC
We are seeing messaging traffic in real time and are considering this issue now resolved. Thank you for your patience.