Spacebring Outage History
Spacebring is up right nowPingoru has recorded 42 incidents for Spacebring: 16 in the last 12 months and 6 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 0 of 720 (0%) |
| May 2026 | 2 | 0 of 744 (0%) |
| June 2026 | 1 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 1 of 744 (0%) |
| September 2026 | 3 | 1 of 720 (0%) |
| October 2026 | 2 | 1 of 744 (0%) |
| November 2026 | 0 | 0 of 175 (0%) |
Incidents, newest first
Notice May 3, 2025 Increased API error rates –
Started May 03, 2025, 10:05 PM UTC· resolved May 03, 2025, 10:05 PM UTC
- investigating Sep 23, 2026, 05:23 PM UTC
Our team is aware of this issue and is working to identify the cause. We will share updates as soon as we have more details.
- resolved Sep 23, 2026, 05:23 PM UTC
The issue has been resolved, and all systems are now functioning normally. Thank you for your patience.
Notice April 16, 2025 Customer credit balance doesn't update when permanent credits are given by administrator –
Started Apr 16, 2025, 11:28 AM UTC· resolved Apr 16, 2025, 11:28 AM UTC
- identified Sep 23, 2026, 05:23 PM UTC
Permanent credits added manually by administrators are not currently appearing in the credit balance of some customers. Our team is aware of this issue and is actively working to resolve it as soon as possible.
- resolved Sep 23, 2026, 05:23 PM UTC
This issue has been resolved. Credit balances are now updated for affected customers and correctly reflect credits previously given. Thank you for your patience while we worked to fix this.
Notice April 1, 2025 Increased API error rates –
Started Apr 01, 2025, 02:23 PM UTC· resolved Apr 01, 2025, 02:23 PM UTC
- resolved Sep 23, 2026, 05:23 PM UTC
The Kisi API experienced a brief outage. This prevented Spacebring from accessing it and didn’t allow some users to unlock doors via the Spacebring x Kisi integration. This issue lasted a few minutes. The Kisi API is now fully operational, and users can unlock doors as expected.
- resolved Sep 23, 2026, 05:23 PM UTC
The issue has been resolved, and all systems are now functioning normally. Thank you for your patience.
- investigating Sep 23, 2026, 05:23 PM UTC
Our team is aware of this issue and is working to identify the cause. We will share updates as soon as we have more details.
Notice March 25, 2025 Gmail users may receive emails to Spam –
Started Mar 25, 2025, 08:47 AM UTC· resolved Mar 25, 2025, 08:47 AM UTC
- investigating Sep 23, 2026, 05:23 PM UTC
Transactional emails sent from Spacebring to Gmail users may currently arrive in the Spam folder due to an issue on the side of our email provider, Postmark. The issue was identified at 11:03 EDT on March 24 and is under investigation by Postmark’s team. For updates on the resolution, please visit Postmark's status page: https://status.postmarkapp.com/notices/bt3ky3r8zlaapqlo-increased-gmail-spam-reports.
- resolved Sep 23, 2026, 05:23 PM UTC
This issue has been resolved. For more details on the resolution, please visit Postmark's status page: https://status.postmarkapp.com/notices/bt3ky3r8zlaapqlo-increased-gmail-spam-reports.
- monitoring Sep 23, 2026, 05:23 PM UTC
A fix has been deployed by our email provider, Postmark, to remediate Gmail recipient emails going to spam. For updates on the resolution, please visit Postmark's status page: https://status.postmarkapp.com/notices/bt3ky3r8zlaapqlo-increased-gmail-spam-reports.
Notice February 10, 2025 When users sign up for a plan, their card was not saved as a default payment method –
Started Feb 10, 2025, 09:32 PM UTC· resolved Feb 10, 2025, 09:32 PM UTC
- resolved Sep 23, 2026, 05:23 PM UTC
When users signed up for a membership plan, their payment method was not saved as the default option, preventing automatic payment collection. While users could still pay their invoices manually, automatic payments with subscription renewals didn't happen due to the lack of a default payment method. This issue occurred across all gateway payment integrations that support card saving. We have identified the problem, resolved it for all future plan sign-ups, and designated all saved payment methods as the default for member profiles in locations using the Stripe and WayForPay payment gateway.
Notice January 28, 2025 Users do not receive push notifications from Feed –
Started Jan 28, 2025, 02:43 PM UTC· resolved Jan 28, 2025, 02:43 PM UTC
- resolved Sep 23, 2026, 05:23 PM UTC
Members were experiencing issues with not receiving push notifications for new Feed posts and comments on posts in the Member Web Portal and Member Mobile App. This issue has now been resolved, and all members can receive push notifications from Feed, as expected.
Notice January 8, 2025 Users do not receive push and email notifications –
Started Jan 08, 2025, 05:16 PM UTC· resolved Jan 08, 2025, 05:16 PM UTC
- resolved Sep 23, 2026, 05:23 PM UTC
This incident has been resolved. Please note that all notifications that should have been received between 2:30 p.m. and 5 p.m. (UTC) on January 8, 2024, are not depicted on the Notifications page for administrators. Additionally, these notifications cannot be sent to users via push or email. Right now, all push and email notifications are sent successfully to users for actions that happen after 5 p.m. (UTC) time on January 8, 2024.
- identified Sep 23, 2026, 05:23 PM UTC
Users may currently experience issues with receiving notifications on both web and mobile. We have identified the problem and are actively working to resolve it. This problem affects both tracking notifications sent to administrators and account notifications sent to all users.
Notice December 31, 2024 Issued invoices do not reflect the invoice items amount –
Started Dec 31, 2024, 03:00 PM UTC· resolved Dec 31, 2024, 03:00 PM UTC
- resolved Sep 23, 2026, 05:23 PM UTC
Manually created one-off invoices could show a zero amount next to each invoice item, but users could still see the correct total payable amount. This issue is now resolved. Users and administrators can reopen the invoice PDF on the web and mobile apps to see the updated amounts for each item.
Notice December 10, 2024 Decreased size of the buttons on the web app opened on mobile devices. –
Started Dec 10, 2024, 12:56 PM UTC· resolved Dec 10, 2024, 12:56 PM UTC
- identified Sep 23, 2026, 05:23 PM UTC
Users utilizing the web app on Android or iOS mobile devices may find that buttons at the bottom of the screen are cut in size or unnoticeable. We are aware of this issue and are working on improvements. Only users utilizing the web app on mobile devices are affected; those using the desktop version or the native mobile apps are not impacted.
- resolved Sep 23, 2026, 05:23 PM UTC
This incident has been resolved.
Notice December 6, 2024 Users aren't synced to the access control group when the booking starts –
Started Dec 06, 2024, 03:39 PM UTC· resolved Dec 06, 2024, 03:39 PM UTC
- resolved Sep 23, 2026, 05:23 PM UTC
The issue has been resolved. All users with current or future bookings have been synchronized to the relevant access group to unlock the doors during their booking duration, considering a 30-minute grace period.
- identified Sep 23, 2026, 05:23 PM UTC
Users who book rooms or desks by paying through the online payment gateway are not being synchronized to the access control group, which prevents them from unlocking the doors. In contrast, users who pay for bookings with credits or create free bookings are successfully synced to the correct access control group. Additionally, granting access to users based on active subscriptions works properly. The Spacebring team has identified this issue with paid bookings and is actively working on a resolution.
Notice November 14, 2024 Members see "The booking period is invalid" error while creating room bookings for future dates. –
Started Nov 14, 2024, 07:00 PM UTC· resolved Nov 14, 2024, 07:00 PM UTC
- resolved Sep 23, 2026, 05:23 PM UTC
Members may experience issues creating room bookings for future dates on the web and mobile. The values chosen in the "Book Ahead" set on the Desks page were used instead of the "Book Ahead" property for Rooms, which could cause error messages for members. The issue has been fixed and all the settings of the Rooms page apply for all the room bookings now.