Spacebring incident

Customer credit balance doesn't update when permanent credits are given by administrator

Notice Resolved

Spacebring experienced a notice incident on April 16, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2025, 11:28 AM UTC
Resolved
Apr 16, 2025, 11:28 AM UTC
Duration
—
Detected by Pingoru
Apr 16, 2025, 11:28 AM UTC

Update timeline

  1. identified Sep 23, 2026, 05:23 PM UTC

    Permanent credits added manually by administrators are not currently appearing in the credit balance of some customers. Our team is aware of this issue and is actively working to resolve it as soon as possible.

  2. resolved Sep 23, 2026, 05:23 PM UTC

    This issue has been resolved. Credit balances are now updated for affected customers and correctly reflect credits previously given. Thank you for your patience while we worked to fix this.