SonicWall experienced a major incident on October 20, 2026 affecting Cloud Secure Edge - Global Edge - EMEA (Primary), lasting 5h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2026, 08:43 AM UTC
We are currently investigating an issue affecting EUCC PoPs, where some PoPs are showing as unavailable and provisioning activities may fail when attempting to change PoPs. Our teams are actively working to identify the cause and restore normal service as quickly as possible. We will provide further updates as more information becomes available.
- identified Oct 20, 2026, 09:36 AM UTC
The issue has been identified and is related to a GCP outage impacting our Global Edge Primary PoP. The team is actively monitoring and working towards service restoration.
- identified Oct 20, 2026, 09:37 AM UTC
The issue has been identified and is related to a GCP outage impacting our Global Edge Primary PoP. The team is actively monitoring and working towards service restoration.
- monitoring Oct 20, 2026, 10:05 AM UTC
GCP has resolved the issues on their side, and we are observing the Global-Edge progressively returning to a healthy state. Engineering team is closely monitoring the environment. We apologize for the inconvenience.
- resolved Oct 20, 2026, 01:48 PM UTC
The issue has been fully resolved, and all services have returned to normal operation. Thank you for your patience and understanding while we worked to resolve this issue.