Is Sonar Down Right Now? Live Sonar Status & Outages | IsDown Outage History

Is Sonar Down Right Now? Live Sonar Status & Outages | IsDown is up right now

Pingoru has recorded 50 incidents for Is Sonar Down Right Now? Live Sonar Status & Outages | IsDown: 18 in the last 12 months and 2 in the last 90 days.

Source: status.sonar.software

50incidents recorded
18last 12 months
2last 90 days
5 hourstypical duration
Incidents per month
012AprMayJunJulAugSepOct1
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct1%
Pingoru began tracking Is Sonar Down Right Now? Live Sonar Status & Outages | IsDown in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202613 of 720 (0%)
May 202615 of 744 (1%)
June 202617 of 720 (1%)
July 202611 of 744 (0%)
August 202600 of 744 (0%)
September 202611 of 720 (0%)
October 202616 of 526 (1%)

Incidents, newest first

Minor October 1, 2026 sonarPay - Increase in ACH payment processing 5h 55m US - sonarPay

Started Oct 01, 2026, 01:46 PM UTC· resolved Oct 01, 2026, 07:41 PM UTC

  1. investigating Oct 01, 2026, 01:46 PM UTC

    We are currently investigating this issue. We are seeing a higher than normal failure rate for ACH payments with sonarPay processor.

  2. investigating Oct 01, 2026, 02:11 PM UTC

    Since approximately 12:10 AM CDT on October 1, a high number of US ACH (bank account) payments processed through sonarPay are failing, including overnight autopay runs. Affected payments return a "Transaction processing failed" response. We've confirmed the failures are occurring with our payment processor, not within Sonar, and have escalated directly. We're working with them to restore service as quickly as possible. Credit card payments through sonarPay are not affected by this issue. We ask that you to hold off on manually retrying failed ACH payments until we confirm service is restored. We know the first of the month is critical for your billing and collections, and we're treating this as a top priority. We will continue to post updates here as soon as they become available.

  3. monitoring Oct 01, 2026, 06:47 PM UTC

    The ACH processing issue has been resolved by our payment processor, and transactions are processing normally. We are retrying impacted autopay transactions and expect to complete that process by end of day. No action is needed for autopay customers. Non-autopay payments that failed will need to be manually retried. We are continuing to monitor processing and recovery.

  4. resolved Oct 01, 2026, 07:41 PM UTC

    This incidnet has been resolved.

Read the full incident report →

Notice September 15, 2026 Sonar Phone System Down 1h 20m

Started Sep 15, 2026, 05:38 PM UTC· resolved Sep 15, 2026, 06:58 PM UTC

  1. identified Sep 15, 2026, 05:38 PM UTC

    The Sonar phone system is currently experiencing an outage, impacting both incoming and outgoing calls for our support team. We have escalated the issue with our phone service provider, and they are actively working to identify and resolve the problem. In the meantime, if you need assistance, please contact our Support team by email at [email protected]. We apologize for the inconvenience and appreciate your patience while this issue is being resolved.

  2. resolved Sep 15, 2026, 06:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 22, 2026 US Webhook Queue Delays 51m US - Job Processing

Started Jul 22, 2026, 01:14 PM UTC· resolved Jul 22, 2026, 02:05 PM UTC

  1. investigating Jul 22, 2026, 01:14 PM UTC

    We are currently investigating this issue.

  2. monitoring Jul 22, 2026, 01:51 PM UTC

    A fix has been implemented, and we are monitoring the results.

  3. resolved Jul 22, 2026, 02:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 1, 2026 US - Job Processing Delayed 7h 11m US - Job Processing

Started Jun 01, 2026, 03:56 PM UTC· resolved Jun 01, 2026, 11:07 PM UTC

  1. investigating Jun 01, 2026, 03:56 PM UTC

    We are currently investigating this issue.

  2. identified Jun 01, 2026, 05:00 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jun 01, 2026, 07:04 PM UTC

    Queues are still processing after implementing the fix.

  4. monitoring Jun 01, 2026, 08:04 PM UTC

    We are currently monitoring

  5. resolved Jun 01, 2026, 11:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 1, 2026 US Sonar Application Slow or Unresponsive 16h 45m US - Web Application, US - GraphQL API

Started Mar 01, 2026, 02:58 PM UTC· resolved Mar 02, 2026, 07:44 AM UTC

  1. investigating Mar 01, 2026, 02:58 PM UTC

    We're aware of increased latency and unresponsive requests and are investigating the issue.

  2. identified Mar 01, 2026, 03:07 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 01, 2026, 03:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Mar 01, 2026, 03:47 PM UTC

    We've discovered further issues and are taking action to resolve them.

  5. monitoring Mar 01, 2026, 04:14 PM UTC

    Additional measures have been taken to ensure system stability.

  6. investigating Mar 01, 2026, 05:25 PM UTC

    We are currently investigating this issue.

  7. identified Mar 01, 2026, 08:48 PM UTC

    Currently the application is stable. We are continuing the monitoring and actively working on a permanent solution for this issue.

  8. monitoring Mar 01, 2026, 11:24 PM UTC

    Currently monitoring. The application is currently stable at this time.

  9. resolved Mar 02, 2026, 07:44 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 1, 2026 US Sonar Increase in Nginx Errors 4h 46m US - Web Application, US - GraphQL API

Started Mar 01, 2026, 06:00 AM UTC· resolved Mar 01, 2026, 10:47 AM UTC

  1. investigating Mar 01, 2026, 06:00 AM UTC

    We are currently investigating this issue.

  2. investigating Mar 01, 2026, 07:22 AM UTC

    We are still investigating the root cause of application slowness and increased error rate affecting US data center.

  3. investigating Mar 01, 2026, 08:09 AM UTC

    We are monitoring partial recovery of the application in the US datacenter. Investigation into the root cause is ongoing.

  4. investigating Mar 01, 2026, 09:32 AM UTC

    The root cause has been identified and a fix applied. The system is entering full recovery.

  5. resolved Mar 01, 2026, 10:47 AM UTC

    Application health is now back to normal.

Read the full incident report →

Minor February 26, 2026 US Sonar Slowness 4h 36m US - Web Application, US - GraphQL API

Started Feb 26, 2026, 03:32 PM UTC· resolved Feb 26, 2026, 08:08 PM UTC

  1. investigating Feb 26, 2026, 03:32 PM UTC

    We are currently investigating this issue.

  2. investigating Feb 26, 2026, 04:46 PM UTC

    We have made changes and saw some improvements with latency. We are still investigating this issue.

  3. investigating Feb 26, 2026, 06:23 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Feb 26, 2026, 07:04 PM UTC

    The issue has been identified, and a fix has been implemented. Currently monitoring the results.

  5. resolved Feb 26, 2026, 08:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 19, 2026 CA - SSO/SAML Connection Issue 10h 15m CA - Web Application

Started Feb 19, 2026, 04:00 PM UTC· resolved Feb 20, 2026, 02:15 AM UTC

  1. investigating Feb 19, 2026, 04:00 PM UTC

    We are currently experiencing an issue with the Auth0 SSO/SAML connection on the CA DC. Development has identified the issue and is working on a solution at this time.

  2. monitoring Feb 19, 2026, 04:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 20, 2026, 02:15 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 3, 2026 Increase Nginx Errors 1h 26m US - Web Application, US - Job Processing, US - GraphQL API, US - Scheduled Events and 1 more

Started Feb 03, 2026, 11:44 PM UTC· resolved Feb 04, 2026, 01:11 AM UTC

  1. investigating Feb 03, 2026, 11:44 PM UTC

    We are currently investigating this issue. We are seeing an increase in nginx errors at this time.

  2. resolved Feb 04, 2026, 01:11 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 30, 2025 IPPay Intermittent Connection Failures 3h 22m ippay

Started Dec 30, 2025, 08:42 PM UTC· resolved Dec 31, 2025, 12:04 AM UTC

  1. investigating Dec 30, 2025, 08:42 PM UTC

    We are seeing an increase in IPPay connection failures. We have reached out to IPPay, as we see 20% of the connections fail with IPPay.

  2. investigating Dec 30, 2025, 10:32 PM UTC

    IPPay is still investigating at this time. If you experience any failed payments, if you attempt another payment, this will most likely be successful. The current failure rate is 20 to 30% for IPPay. No other payment processors are impacted.

  3. monitoring Dec 30, 2025, 11:21 PM UTC

    As of 3:30pm CST, we stopped seeing IPPay failures. We are currently monitoring at this time.

  4. resolved Dec 31, 2025, 12:04 AM UTC

    This incident has been resolved.

Read the full incident report →

Major December 16, 2025 Reporting Delays 1h 39m US - Looker

Started Dec 16, 2025, 06:19 PM UTC· resolved Dec 16, 2025, 07:58 PM UTC

  1. identified Dec 16, 2025, 06:19 PM UTC

    Reporting is currently delayed in updates due to a vendor issue. We have identified the issue and are working with the vendor to resolve this issue.

  2. monitoring Dec 16, 2025, 07:24 PM UTC

    A fix has been implemented, and we are monitoring the results.

  3. resolved Dec 16, 2025, 07:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical December 11, 2025 Application Unavailable 7h 41m US - Web Application, US - Job Processing, US - GraphQL API, US - Scheduled Events and 1 more

Started Dec 11, 2025, 06:17 AM UTC· resolved Dec 11, 2025, 01:59 PM UTC

  1. investigating Dec 11, 2025, 11:43 AM UTC

    We are currently investigating this issue.

  2. identified Dec 11, 2025, 11:57 AM UTC

    The issue has been identified, and a fix is being implemented.

  3. monitoring Dec 11, 2025, 12:55 PM UTC

    A fix has been implemented, and we are monitoring the results.

  4. resolved Dec 11, 2025, 01:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical December 1, 2025 Sonar Application Unavailable 10h 2m US - Web Application, US - Job Processing, US - GraphQL API, US - Scheduled Events

Started Dec 01, 2025, 09:51 AM UTC· resolved Dec 01, 2025, 07:53 PM UTC

  1. investigating Dec 01, 2025, 09:51 AM UTC

    We are currently investigating this issue.

  2. investigating Dec 01, 2025, 10:15 AM UTC

    We are continuing to investigate this issue.

  3. investigating Dec 01, 2025, 10:50 AM UTC

    We are continuing to investigate this issue.

  4. investigating Dec 01, 2025, 11:42 AM UTC

    We are continuing to investigate this issue.

  5. identified Dec 01, 2025, 12:59 PM UTC

    The issue has been identified, and a fix is being implemented.

  6. identified Dec 01, 2025, 02:09 PM UTC

    We are continuing to work on a fix for this issue.

  7. identified Dec 01, 2025, 03:44 PM UTC

    The application is currently stable. We are working to bring the application back to normal operating capacity.

  8. identified Dec 01, 2025, 04:35 PM UTC

    We are experiencing a high error rate for inbound web requests. We are working on mitigating this issue.

  9. identified Dec 01, 2025, 06:14 PM UTC

    We have implemented a fix and are currently monitoring. The application is currently stable at this time.

  10. monitoring Dec 01, 2025, 06:38 PM UTC

    A fix has been implemented, and we are monitoring the results.

  11. resolved Dec 01, 2025, 07:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 18, 2025 sonarPay Degraded Performance 15m US - sonarPay, US - sonarPay Management Portal

Started Nov 18, 2025, 02:54 PM UTC· resolved Nov 18, 2025, 03:09 PM UTC

  1. identified Nov 18, 2025, 02:54 PM UTC

    We are currently experiencing degraded performance with sonarPay due to ongoing issues with Cloudflare. As a result, there may be difficulties when processing payments or adding/updating payment methods. We’re actively monitoring the situation and will provide updates as they become available.

  2. identified Nov 18, 2025, 02:55 PM UTC

    We are continuing to monitor.

  3. monitoring Nov 18, 2025, 03:03 PM UTC

    Cloudflare has implemented a fix and we are seeing improvement. We will continue to monitor.

  4. resolved Nov 18, 2025, 03:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 3, 2025 Webhook Processing Delay 1h 42m US - Job Processing

Started Oct 03, 2025, 03:51 PM UTC· resolved Oct 03, 2025, 05:33 PM UTC

  1. investigating Oct 03, 2025, 04:20 PM UTC

    We are currently experiencing a delay in webhook processing and are actively investigating.

  2. identified Oct 03, 2025, 04:21 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 03, 2025, 04:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Oct 03, 2025, 04:37 PM UTC

    The webhook queue is beginning to recover. We are continuing to monitor.

  5. monitoring Oct 03, 2025, 05:00 PM UTC

    The webhook queue is continuing to recover. We are continuing to monitor.

  6. resolved Oct 03, 2025, 05:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 3, 2025 US - Application Slowness 3h 58m US - Web Application, US - GraphQL API

Started Sep 03, 2025, 02:29 PM UTC· resolved Sep 03, 2025, 06:27 PM UTC

  1. investigating Sep 03, 2025, 02:29 PM UTC

    We are currently investigating this issue.

  2. monitoring Sep 03, 2025, 03:34 PM UTC

    A fix has been implemented, and we are monitoring.

  3. resolved Sep 03, 2025, 06:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 22, 2025 Provisioning Queue High Load 3h 9m US - Job Processing

Started Aug 22, 2025, 06:20 PM UTC· resolved Aug 22, 2025, 09:30 PM UTC

  1. investigating Aug 22, 2025, 06:20 PM UTC

    We are currently investigating this issue.

  2. identified Aug 22, 2025, 07:04 PM UTC

    The issue has been identified, and a fix has been implemented.

  3. monitoring Aug 22, 2025, 08:03 PM UTC

    A fix has been implemented, and we are monitoring the results.

  4. resolved Aug 22, 2025, 09:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 13, 2025 Mandrill Inbound Email Connection Errors 1h 48m Mandrill Email Processing

Started Aug 13, 2025, 06:17 PM UTC· resolved Aug 13, 2025, 08:05 PM UTC

  1. investigating Aug 13, 2025, 06:17 PM UTC

    An upstream SSL/TLS certificate was unexpectedly revoked by our certificate vendor during their investigation of a Certificate Authority issue. We promptly reissued a new SSL certificate, but inbound HTTPS connections from Mandrill are now failing TLS validation because Mandrill has not yet updated to the correct CA root. We are actively coordinating with both the certificate provider and Mandrill to restore normal service.

  2. monitoring Aug 13, 2025, 07:08 PM UTC

    The Certificate Authority has implemented a fix. Mandrill is currently processing a backlog of emails to Sonar, and deliveries may be delayed by up to 10 minutes while the Mandrill backlog queue clears.

  3. resolved Aug 13, 2025, 08:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 11, 2025 Inbound Email Delivery Issue 1h 18m Mandrill Email Processing

Started Aug 11, 2025, 09:10 PM UTC· resolved Aug 11, 2025, 10:28 PM UTC

  1. investigating Aug 11, 2025, 09:10 PM UTC

    We are investigating an issue affecting the delivery of inbound emails to Sonar. Our team has engaged Mandrill for support in resolving this matter.

  2. monitoring Aug 11, 2025, 09:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 11, 2025, 10:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 1, 2025 US Application High Latency 1h 27m US - Web Application, US - GraphQL API

Started Aug 01, 2025, 06:00 AM UTC· resolved Aug 01, 2025, 07:27 AM UTC

  1. investigating Aug 01, 2025, 06:00 AM UTC

    We are currently experiencing high latency for Sonar in the US.

  2. monitoring Aug 01, 2025, 06:47 AM UTC

    Sonar application has stabilized. We are currently monitoring.

  3. resolved Aug 01, 2025, 07:27 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 1, 2025 Performance Degradation 1h 3m US - Web Application, US - GraphQL API

Started Jul 01, 2025, 07:28 AM UTC· resolved Jul 01, 2025, 08:31 AM UTC

  1. investigating Jul 01, 2025, 01:57 PM UTC

    We experienced a period of degraded performance affecting both the UI and GraphQL API. During this time, users may have encountered slower than normal load times when accessing the application.

  2. resolved Jul 01, 2025, 01:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 24, 2025 Intermittent Connection Timeouts 2h 25m US - Web Application, US - GraphQL API

Started Jun 24, 2025, 03:04 PM UTC· resolved Jun 24, 2025, 05:30 PM UTC

  1. monitoring Jun 24, 2025, 03:38 PM UTC

    We experienced a brief disruption due to unplanned emergency maintenance initiated by Azure on one of our ingress nodes. During this time, connections routed through the affected node experienced timeouts. Our system automatically detected the issue, and nginx began rerouting traffic to healthy nodes. While this mitigated the impact, some users may have experienced momentary connection failures during the transition.

  2. resolved Jun 24, 2025, 05:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 1, 2025 CA Sonar Application Unavailable 3h 1m CA - Web Application, CA - Job Processing, CA - GraphQL API, CA - Scheduled Events

Started Jun 01, 2025, 04:29 PM UTC· resolved Jun 01, 2025, 07:31 PM UTC

  1. investigating Jun 01, 2025, 04:29 PM UTC

    We are currently investigating this issue.

  2. identified Jun 01, 2025, 04:49 PM UTC

    The issue has been identified and currently working on implementing a fix at this time.

  3. monitoring Jun 01, 2025, 06:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 01, 2025, 07:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 27, 2025 Sonar Application High Load Times 2h 59m US - Web Application, US - GraphQL API

Started May 27, 2025, 03:21 PM UTC· resolved May 27, 2025, 06:21 PM UTC

  1. investigating May 27, 2025, 03:21 PM UTC

    We are currently investigating this issue at this time. Sonar is currently experiencing high load times.

  2. monitoring May 27, 2025, 04:06 PM UTC

    The Sonar application is currently stable and monitoring at this time.

  3. resolved May 27, 2025, 06:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 23, 2025 V2 Outage Post Deploy 53m US - Web Application, US - Job Processing, US - Looker, US - GraphQL API and 27 more

Started Apr 23, 2025, 12:10 AM UTC· resolved Apr 23, 2025, 01:03 AM UTC

  1. investigating Apr 23, 2025, 12:10 AM UTC

    We are currently investigating this issue.

  2. monitoring Apr 23, 2025, 12:28 AM UTC

    The issue has been identified and the deployment has been reverted.

  3. resolved Apr 23, 2025, 01:03 AM UTC

    This incident has been resolved and all systems should be functioning normally.

Read the full incident report →