Solventum experienced a notice incident on March 16, 2022, lasting 7h 53m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Mar 16, 2022, 03:52 PM UTC
The production federation metadata used for SAML authentication to 360 Encompass in the Cloud currently includes a reference to an expired encryption certification (not a signing certificate). For some implementations of SAML, this may prevent users from being able to authenticate. A resolution has been identified and will be implemented shortly Please monitor this incident for more information as it becomes available.
- identified Mar 16, 2022, 04:09 PM UTC
Cloud engineers plan to deploy a resolution to the issue within the next 30 minutes.
- monitoring Mar 16, 2022, 04:39 PM UTC
The production federation metadata has been updated with a reference to a non-expired certificate. System administrators of affected systems are advised to refresh ADFS -or- to manually perform pre-flight checks (which should have the same effect) before releasing systems to their end-users. End-users are advised to clear browser/Citrix caches before attempting to sign in again. The Managed Services Operations team is monitoring the issue.
- monitoring Mar 16, 2022, 05:24 PM UTC
This issue is resolved. Please contact your 360 Encompass in the Cloud System Administrator if you have additional questions about federated authentication to 360 Encompass in the Cloud via SAML.
- resolved Mar 16, 2022, 11:45 PM UTC
This incident has been resolved.