Solventum incident
Non-production environments affected by authentication issue in 22.11 (November feature) release of 360 Encompass
Solventum experienced a minor incident on December 1, 2022 affecting Non-production (A) - 360 Encompass and Non-production (A) - 360 Encompass and 1 more component, lasting 3d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 01, 2022, 05:54 PM UTC
This morning, when non-production environments were updated to the 22.11 (November feature) release of 360 Encompass, initial validation checks failed due to a critical issue affecting authentication. This issue has been escalated to development and is currently under review. At present, the issue is understood generally and workarounds/fixes are being developed.
- identified Dec 01, 2022, 07:17 PM UTC
Root cause analysis is still being determined. All non-production 360 Encompass in the cloud environments continue to be affected. Production environments ARE NOT affected.
- identified Dec 01, 2022, 09:23 PM UTC
The root cause of the issue affecting authentication in non-production 360 Encompass in the cloud environments has been identified. Restoring functionality will require a patch. The patch is being developed and tested and will be applied to affected environments ASAP.
- monitoring Dec 01, 2022, 09:50 PM UTC
The Managed Services Operations team has a patch and is testing it. If your non-production 360 Encompass in the cloud system is inaccessible (i.e. you get a blank screen when trying to log in), please reach out to your 3M Application Administrator for more information about resolving the issue on your system. Once the patch has been approved for general use, it will be applied to all non-production 360 Encompass in the cloud environments.
- monitoring Dec 01, 2022, 10:48 PM UTC
Authentication issues that prevented end-users from accessing non-production 360 Encompass in the cloud environments have been resolved using a patch created by 3M HIS development. If your non-production 360 Encompass in the cloud system is inaccessible (i.e. you get a blank screen when trying to log in), please reach out to your 3M Application Administrator for more information about resolving the issue on your system. This incident will remain open/unresolved pending a review of the issue with the 3M HIS Release Review Board.
- resolved Dec 05, 2022, 03:37 PM UTC
This incident is resolved, but a KPI will not be published. Instead, individual CX (Support) issues will be created for sites where the patch is applied. Consult your 3M Application Administrator for additional details.