Solventum incident
Non-production authentication failures / middleware outage
Solventum experienced a major incident on January 26, 2023 affecting Non-production (A) - 360 Encompass and Non-production (A) - 360 Encompass and 1 more component, lasting 2h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 26, 2023, 04:54 PM UTC
There is a presently a networking issue affecting non-production deployments of 360 Encompass in the cloud. This issue is preventing end-users from authenticating into non-production environments. Production environments are not affected by this issue.
- monitoring Jan 26, 2023, 05:41 PM UTC
Development believes that the affected service is recovering and that end-users should be able to authenticate into non-production 360 Encompass in the cloud environments. Production environments are not affected by this issue.
- resolved Jan 26, 2023, 07:41 PM UTC
The networking and middleware teams have resolved this issue, which was the result of scheduled maintenance in the non-prod environment that had an unexpected impact. End-users are able to access non-production/CT 360 Encompass in the cloud environments as usual. Please report any issues or lingering effects to your 3M Application Administrator. Production environments were never affected by this issue.