Solventum incident
https://cloudservices.3mhis.com degraded service affecting end-user login
Solventum experienced a minor incident on October 13, 2023 affecting PRODUCTION (A) - 360 Encompass and PRODUCTION (A) - 360 Encompass and 1 more component, lasting 3d 10h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 13, 2023, 09:03 AM UTC
Beginning at approximately 03:25 US Central time, https://cloudservices.3mhis.com began to respond very slowly. The service, which is required for end-users to federate into 3M Cloud Platform applications such as 360 Encompass in the cloud, appears to be degraded and may affect end-users. This is similar to a previous incident (https://status.3mhis.com/incidents/v2tmmnpr1d11) but the effects, for now, do not appear to be as pronounced.
- investigating Oct 13, 2023, 09:41 AM UTC
Service remains degraded but functional. End-users can expect to see slow (7-20 seconds) page loads when signing into managed applications but should ultimately be able to sign in work normally. Some end-users may see a "504 Gateway Time-out" error but should be able to reload the page/try again to proceed past the error.
- monitoring Oct 13, 2023, 10:01 AM UTC
Network engineers have applied additional resources and performance appears to be improving.
- resolved Oct 17, 2023, 01:36 PM UTC
There were no additional instances of slow/degraded service during the weekend or on Monday, so this incident is now resolved.