Solventum incident

Authentication failures affecting 360 Encompass in the cloud, CRS in the cloud (CITC)

Notice Resolved View vendor source →

Solventum experienced a notice incident on January 10, 2024 affecting PRODUCTION (A) - 360 Encompass and PRODUCTION (A) - 360 Encompass and 1 more component, lasting 6h 42m. The incident has been resolved; the full update timeline is below.

Started
Jan 10, 2024, 06:07 PM UTC
Resolved
Jan 11, 2024, 12:49 AM UTC
Duration
6h 42m
Detected by Pingoru
Jan 10, 2024, 06:07 PM UTC

Affected components

PRODUCTION (A) - 360 EncompassPRODUCTION (A) - 360 EncompassPRODUCTION (A) - 360 EncompassPRODUCTION (A) - 360 Encompass

Update timeline

  1. investigating Jan 10, 2024, 06:07 PM UTC

    Due to an external networking issue, end-users may be unable to federate (i.e. sign into) 360 Encompass in the cloud. Network engineers are investigating the issue presently.

  2. investigating Jan 10, 2024, 06:11 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 10, 2024, 06:47 PM UTC

    The initial disruption affected 3M monitoring but does not to have affected end-users directly or consistently while it was occurring. Network engineers are continuing to investigate the root cause.

  4. resolved Jan 11, 2024, 12:49 AM UTC

    This incident has been resolved.