Solventum incident

Application and utilization monitoring is unavailable

Notice Resolved View vendor source →

Solventum experienced a notice incident on February 27, 2024 affecting PRODUCTION (A) - 360 Encompass and PRODUCTION (A) - 360 Encompass and 1 more component, lasting 1d 2h. The incident has been resolved; the full update timeline is below.

Started
Feb 27, 2024, 01:18 PM UTC
Resolved
Feb 28, 2024, 03:19 PM UTC
Duration
1d 2h
Detected by Pingoru
Feb 27, 2024, 01:18 PM UTC

Affected components

PRODUCTION (A) - 360 EncompassPRODUCTION (A) - 360 EncompassPRODUCTION (A) - 360 EncompassPRODUCTION (A) - 360 Encompass

Update timeline

  1. investigating Feb 27, 2024, 01:18 PM UTC

    Managed solutions such as CRS or 360 Encompass in the cloud are not affected or impacted in any way. The tools used by the Managed Services Operations team to monitor managed application environments (e.g. CRS, 360 Encompass in the cloud) are currently unavailable. During this time, the teams have extremely limited ability to monitor applications and application environments.

  2. identified Feb 27, 2024, 03:55 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Feb 28, 2024, 03:19 PM UTC

    This was resolved at approximately 21:00 Eastern time, 2024-02-27. Application monitoring is functioning as expected since then.