Solventum incident

Authentication failures for 360 Encompass and CRS in the cloud

Minor Resolved View vendor source →

Solventum experienced a minor incident on March 20, 2024 affecting PRODUCTION (A) - 360 Encompass and PRODUCTION (A) - 360 Encompass and 1 more component, lasting 6h 13m. The incident has been resolved; the full update timeline is below.

Started
Mar 20, 2024, 10:00 PM UTC
Resolved
Mar 21, 2024, 04:13 AM UTC
Duration
6h 13m
Detected by Pingoru
Mar 20, 2024, 10:00 PM UTC

Affected components

PRODUCTION (A) - 360 EncompassPRODUCTION (A) - 360 EncompassPRODUCTION (A) - 360 Encompass

Update timeline

  1. investigating Mar 20, 2024, 10:00 PM UTC

    Beginning at approximately 17:34 Eastern, we became aware of a service degradation that may prevent end-users from authenticating into managed 360 Encompass and CRS environments. This would not affect end-users who are already signed into applications. Network administrators are investigating the degradation.

  2. monitoring Mar 20, 2024, 10:05 PM UTC

    A failover event occurred at 17:53 Eastern. Administrators are reviewing the incident.

  3. resolved Mar 21, 2024, 04:13 AM UTC

    This incident has been resolved.