Solventum incident

Intermittent authentication failures affecting 360 Encopmass and CRS in the cloud

Minor Resolved View vendor source →

Solventum experienced a minor incident on March 21, 2024 affecting PRODUCTION (A) - 360 Encompass and PRODUCTION (A) - 360 Encompass and 1 more component, lasting 5h 30m. The incident has been resolved; the full update timeline is below.

Started
Mar 21, 2024, 12:30 PM UTC
Resolved
Mar 21, 2024, 06:01 PM UTC
Duration
5h 30m
Detected by Pingoru
Mar 21, 2024, 12:30 PM UTC

Affected components

PRODUCTION (A) - 360 EncompassPRODUCTION (A) - 360 EncompassPRODUCTION (A) - 360 EncompassPRODUCTION (A) - 360 Encompass

Update timeline

  1. identified Mar 21, 2024, 12:30 PM UTC

    Beginning at approximately 07:50 Eastern, a service degradation event began. Due to the degradation, end-users may observe delays or occasional failures when attempting to authenticate into managed 360 Encompass and CRS systems. Root cause is understood; administrators are attempting to remediate.

  2. monitoring Mar 21, 2024, 01:13 PM UTC

    Services have stabilized. Network administrators are investigating and monitoring the recovery.

  3. resolved Mar 21, 2024, 06:01 PM UTC

    This incident has been resolved.