Solventum incident

360 Encompass in the cloud - auto-suggested processing delay

Minor Resolved View vendor source →

Solventum experienced a minor incident on September 19, 2024 affecting PRODUCTION (A) - 360 Encompass and PRODUCTION (A) - 360 Encompass and 1 more component, lasting 12h 27m. The incident has been resolved; the full update timeline is below.

Started
Sep 19, 2024, 12:04 AM UTC
Resolved
Sep 19, 2024, 12:31 PM UTC
Duration
12h 27m
Detected by Pingoru
Sep 19, 2024, 12:04 AM UTC

Affected components

PRODUCTION (A) - 360 EncompassPRODUCTION (A) - 360 EncompassPRODUCTION (A) - 360 EncompassPRODUCTION (A) - 360 Encompass

Update timeline

  1. investigating Sep 19, 2024, 12:04 AM UTC

    Due to unanticipated consequences from a scheduled network change, auto-suggested results for production 360 Encompass in the cloud environments will be delayed. Root cause of the issue is understood. Networking and service teams are working to resolve the issue.

  2. identified Sep 19, 2024, 12:27 AM UTC

    The settings change that caused the issue has been reverted, which will prevent additional systems from being affected. Affected systems are being remediated presently, but may continue to experience delays in auto-suggested processing.

  3. identified Sep 19, 2024, 01:22 AM UTC

    Now that the root cause has been addressed, affected systems may require service restarts to re-establish auto-suggested processing. Application administrators are reaching out to such sites to schedule emergency service restarts.

  4. monitoring Sep 19, 2024, 02:44 AM UTC

    All affected sites are now believed to be fully recovered. Administrators are spot-checking systems to confirm that the issue is fully resolved for all sites.

  5. monitoring Sep 19, 2024, 12:30 PM UTC

    This issue is fully resolved.

  6. resolved Sep 19, 2024, 12:31 PM UTC

    This incident has been resolved.