Solventum incident

[NON-PRODUCTION ALERT] FHIR launch issue affecting 24.8.40.0 (R24 OCT SP2)

Notice Resolved View vendor source →

Solventum experienced a notice incident on November 14, 2024 affecting Non-production (A) - 360 Encompass and Non-production (A) - 360 Encompass and 1 more component, lasting 20h 10m. The incident has been resolved; the full update timeline is below.

Started
Nov 14, 2024, 07:57 PM UTC
Resolved
Nov 15, 2024, 04:07 PM UTC
Duration
20h 10m
Detected by Pingoru
Nov 14, 2024, 07:57 PM UTC

Affected components

Non-production (A) - 360 EncompassNon-production (A) - 360 EncompassNon-production (A) - 360 EncompassNon-production (A) - 360 EncompassNon-production - Coding in the cloud (CITC)Non-production - Coding in the cloud (CITC)Non-production - Coding in the cloud (CITC)Non-production - Coding in the cloud (CITC)

Update timeline

  1. identified Nov 14, 2024, 07:57 PM UTC

    This morning, following application of the 24.8.40.0 (R24 OCT SP2) release to non-production environments, the Managed Services Operations team learned that there is an issue in the release that affects integrated session launch from Epic systems using FHIR integration. This release HAS NOT BEEN PROMOTED TO PRODUCTION and only affects non-production/test environments. A fix for this issue is currently under development and expected to be released tomorrow.

  2. identified Nov 14, 2024, 07:58 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Nov 15, 2024, 04:07 PM UTC

    This issue is addressed in KPI 1004940, which was published late yesterday afternoon (2024-11-14). Please see the full answer ID for details: https://support.3mhis.com/app/answers/detail/a_id/1004940 For all production systems, this fix will be included in the scheduled upgrade to 24.8.40.0, which is still scheduled for 2024-11-20.