Solventum incident

360 Encompass CDI Evidence tab: "Associated Evidence cannot be displayed" errors affecting some sites

Notice Resolved View vendor source →

Solventum experienced a notice incident on March 8, 2025 affecting PRODUCTION (A) - 360 Encompass and PRODUCTION (A) - 360 Encompass and 1 more component, lasting 2d 15h. The incident has been resolved; the full update timeline is below.

Started
Mar 08, 2025, 02:41 AM UTC
Resolved
Mar 10, 2025, 05:54 PM UTC
Duration
2d 15h
Detected by Pingoru
Mar 08, 2025, 02:41 AM UTC

Affected components

PRODUCTION (A) - 360 EncompassPRODUCTION (A) - 360 EncompassPRODUCTION (A) - 360 EncompassPRODUCTION (A) - 360 Encompass

Update timeline

  1. investigating Mar 08, 2025, 02:41 AM UTC

    Following the application of the 25.2.10.0 release on Wednesday, 2025-03-07, some sites reported that CDI Evidence Sheets failed to return results. Instead, they show an error message: "Associated Evidence cannot be displayed errors affecting some sites". This issue does NOT affect all sites and, in some cases, has been resolved by restarting the 360 Encompass system (i.e. SWARI reboot). The root cause and scope of the issue are not well understood at this time, however, so no formal KPI exists. This incident will be updated as more information becomes available.

  2. identified Mar 10, 2025, 04:12 PM UTC

    Root cause has been determined. Workarounds for this issue have also been identified. A general resolution is under development.

  3. resolved Mar 10, 2025, 05:54 PM UTC

    This incident is resolved. The root cause was determined to be defaulting behavior when an application configuration URL was left blank. Setting the URL resolves the issue. Work with your application administrator to apply the URL: the resolution is immediate and requires no down time to apply.