Solventum incident
Scheduled CRS/Codefinder/CITC update to 25.2.20.0 (R25 APR GEN) is postponed
Solventum experienced a minor incident on April 2, 2025 affecting PRODUCTION - Coding in the cloud (CITC) and PRODUCTION - Coding in the cloud (CITC) and 1 more component, lasting 7d 12h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 02, 2025, 11:10 PM UTC
The ongoing migration to the new Support website (https://solventumhis.servicenowservices.com/) has had the unintended side effect of preventing the CRS Updater application from validating auth keys. This prevents CRS updates from being applied. This DOES NOT affect 360 Encompass in the cloud. This does affect all CRS/Codefinder/CITC deployment. Scheduled maintenance for CRS deployments is postponed and may be rescheduled.
- identified Apr 03, 2025, 02:27 AM UTC
Once the issue affecting the Support site is resolved, this update will be rescheduled When that happens, this incident will be updated with specific details about the reschedule date.
- identified Apr 03, 2025, 03:11 PM UTC
The Solventum Web Experience team has applied a fix for this issue; MSO is testing it now.
- monitoring Apr 03, 2025, 03:53 PM UTC
CITC (CRS/Coding in the cloud) systems will be updated to 25.2.20.0 the evening of Wednesday, 2025-04-09, starting at 23:00 EDT. Legacy CRS systems WILL NOT BE UPDATED to 25.2.20.0, unless by request. Please create a request on https://solventumhis.servicenowservices.com/
- resolved Apr 10, 2025, 11:13 AM UTC
This incident has been resolved.