Solventum incident

Production updates to 25.5.10.0 are taking significantly longer than expected

Major Resolved View vendor source →

Solventum experienced a major incident on June 12, 2025 affecting PRODUCTION (A) - 360 Encompass and PRODUCTION (A) - 360 Encompass and 1 more component, lasting 12h 47m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2025, 01:03 AM UTC
Resolved
Jun 12, 2025, 01:51 PM UTC
Duration
12h 47m
Detected by Pingoru
Jun 12, 2025, 01:03 AM UTC

Affected components

PRODUCTION (A) - 360 EncompassPRODUCTION (A) - 360 EncompassPRODUCTION (A) - 360 EncompassPRODUCTION (A) - 360 EncompassPRODUCTION (B) - 360 EncompassPRODUCTION (B) - 360 EncompassPRODUCTION (B) - 360 EncompassPRODUCTION (B) - 360 Encompass

Update timeline

  1. monitoring Jun 12, 2025, 01:03 AM UTC

    Tonight's scheduled production update of managed 360 Encompass in the cloud environments is taking significantly longer than expected in almost all cases. Contact your application administrator if you have specific questions or would like to know your system's ETA.

  2. resolved Jun 12, 2025, 01:51 PM UTC

    Scheduled feature release updates have been completed. In situations where the window overran the window by an hour or more, service owners have created Service Now tickets to document the unplanned downtime.