Solventum incident

Latency affecting nosology edits (blue "loading" circle in CRS)

Minor Resolved View vendor source →

Solventum experienced a minor incident on June 11, 2025 affecting PRODUCTION (A) - 360 Encompass and PRODUCTION (A) - 360 Encompass and 1 more component, lasting 1d 15h. The incident has been resolved; the full update timeline is below.

Started
Jun 11, 2025, 11:10 PM UTC
Resolved
Jun 13, 2025, 02:55 PM UTC
Duration
1d 15h
Detected by Pingoru
Jun 11, 2025, 11:10 PM UTC

Affected components

PRODUCTION (A) - 360 EncompassPRODUCTION (A) - 360 EncompassPRODUCTION (A) - 360 EncompassNon-production (A) - 360 EncompassNon-production (A) - 360 EncompassNon-production (A) - 360 EncompassNon-production (A) - 360 EncompassPRODUCTION (A) - 360 EncompassPRODUCTION - Coding in the cloud (CITC)PRODUCTION - Coding in the cloud (CITC)

Update timeline

  1. identified Jun 11, 2025, 11:10 PM UTC

    Following the update to the 25.5.10.0 (May feature) release of 360 Encompass, end-users may notice that the blue "loading" circle graphic appears in CRS for a longer than the usual or expected amount of time while processing nosology edits. The lookup will eventually complete but may take several moments. This is a temporary issue. Updates to Solventum firewall configuration are in process and are expected to resolve this issue.

  2. monitoring Jun 12, 2025, 05:15 PM UTC

    Firewall rules changes have begun to roll out and some sites have already been able to confirm that this resolves latency. Updates will continue over the next 24 hours. By the time all rules have been updated, this issue is expected to be fully resolved for all affected users and sites.

  3. resolved Jun 13, 2025, 02:55 PM UTC

    This is believed to be fully resolved for all sites.