Solventum incident

Sign-in page slowness affecting 360Eitc, CITC

Notice Resolved View vendor source →

Solventum experienced a notice incident on July 17, 2025 affecting PRODUCTION (A) - 360 Encompass and PRODUCTION (A) - 360 Encompass and 1 more component, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Jul 17, 2025, 05:43 PM UTC
Resolved
Jul 18, 2025, 07:30 PM UTC
Duration
1d 1h
Detected by Pingoru
Jul 17, 2025, 05:43 PM UTC

Affected components

PRODUCTION (A) - 360 EncompassPRODUCTION (A) - 360 EncompassPRODUCTION (A) - 360 EncompassNon-production (A) - 360 EncompassNon-production (A) - 360 EncompassNon-production (A) - 360 EncompassNon-production (A) - 360 EncompassPRODUCTION (A) - 360 EncompassPRODUCTION - Coding in the cloud (CITC)PRODUCTION - Coding in the cloud (CITC)

Update timeline

  1. investigating Jul 17, 2025, 05:43 PM UTC

    MSO is currently investigating an apparently wide-spread issue where the North America/US Solventum sign-in page ("We never stop solving for you") loads extremely slowly or does not finish loading, preventing end-users from authenticating into applications.

  2. monitoring Jul 17, 2025, 05:56 PM UTC

    Additional resources scaled up rapidly and this issue appears to be resolved.

  3. resolved Jul 18, 2025, 07:30 PM UTC

    This incident has been resolved.