Solventum incident

Solventum CoreSTS / Foundation Services outage

Critical Resolved View vendor source →

Solventum experienced a critical incident on December 9, 2025 affecting Outpatient NLP and PRODUCTION (A) - 360 Encompass and 1 more component, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Dec 09, 2025, 06:16 PM UTC
Resolved
Dec 09, 2025, 06:39 PM UTC
Duration
23m
Detected by Pingoru
Dec 09, 2025, 06:16 PM UTC

Affected components

Outpatient NLPPRODUCTION (A) - 360 EncompassPRODUCTION (A) - 360 EncompassPRODUCTION (A) - 360 EncompassPRODUCTION - 360 Encompass in the cloudInpatient NLPNon-production - 360 Encompass in the cloudOCRNon-production (A) - 360 EncompassNon-production (A) - 360 Encompass

Update timeline

  1. investigating Dec 09, 2025, 06:16 PM UTC

    CoreSTS (including IdP) services appear to be experiencing an outage. This may prevent end-users from authenticating into managed deployments of 360 Encompass and CRS.

  2. investigating Dec 09, 2025, 06:26 PM UTC

    The scope of this issue has been confirmed to include the ServiceNow Support website as well. Other services may be affected, resulting in unexpected or incomplete functionality (e.g. error messages) affecting applications width cloud dependencies such as 360 Encompass and CRS. End-users are not able to authenticate into managed deployments. On-call resources have been alerted and are investigating.

  3. monitoring Dec 09, 2025, 06:27 PM UTC

    Some services have been restored. Teams are spot-checking affected systems.

  4. resolved Dec 09, 2025, 06:39 PM UTC

    Services are restored. Root cause was a planned migration of a back-end Solventum service that experienced unexpected network issues. The change has been reverted.