Solventum incident

Solventum cloud platform: managed deployment updates to 25.11.20.0 (R26 JAN GEN) January General

Major Resolved View vendor source →

Solventum experienced a major incident on November 26, 2025 affecting PRODUCTION (A) - 360 Encompass and PRODUCTION (A) - 360 Encompass and 1 more component, lasting 41d 4h. The incident has been resolved; the full update timeline is below.

Started
Nov 26, 2025, 04:05 PM UTC
Resolved
Jan 06, 2026, 08:16 PM UTC
Duration
41d 4h
Detected by Pingoru
Nov 26, 2025, 04:05 PM UTC

Affected components

PRODUCTION (A) - 360 EncompassPRODUCTION (A) - 360 EncompassPRODUCTION (A) - 360 EncompassPRODUCTION (A) - 360 EncompassPRODUCTION (B) - 360 EncompassPRODUCTION (B) - 360 EncompassPRODUCTION (B) - 360 EncompassNon-production (B) - 360 EncompassPRODUCTION (C) - 360 EncompassPRODUCTION (C) - 360 Encompass

Update timeline

  1. monitoring Nov 26, 2025, 04:05 PM UTC

    Managed deployments of 360 Encompass (i.e. 360 Encompass in the cloud) and Codefinder/CRS (CITC) will be subject to the following maintenance schedule: Tuesday, 2025-12-23 A special, out-of-sequence maintenance window will be observed for all groups/blocks Non-production systems will be updated to 25.11.20.0 (R26 JAN GEN) Wednesday, 2026-01-07 Normal, scheduled production maintenance window will be observed for all groups/blocks PRODUCTION systems will be updated to 25.11.20.0 (R26 JAN GEN) Please see KB0013031 to learn more about requesting a different scheduled update window: https://solventumhis.servicenowservices.com/kb/en/solventum-cloud-platform-managed-deployment-updates-to-25-11-20-0-r26-jan?id=kb_article_view&sysparm_article=KB0013031

  2. resolved Jan 06, 2026, 08:16 PM UTC

    This incident has been resolved.