Solventum incident

Authentication issues affecting managed deployments

Major Resolved View vendor source →

Solventum experienced a major incident on March 23, 2026 affecting Outpatient NLP and PRODUCTION (A) - 360 Encompass and 1 more component, lasting 1h 43m. The incident has been resolved; the full update timeline is below.

Started
Mar 23, 2026, 02:29 PM UTC
Resolved
Mar 23, 2026, 04:12 PM UTC
Duration
1h 43m
Detected by Pingoru
Mar 23, 2026, 02:29 PM UTC

Affected components

Outpatient NLPPRODUCTION (A) - 360 EncompassPRODUCTION (A) - 360 EncompassPRODUCTION (A) - 360 EncompassPRODUCTION - 360 Encompass in the cloudInpatient NLPNon-production - 360 Encompass in the cloudOCRNon-production (A) - 360 EncompassNon-production (A) - 360 Encompass

Update timeline

  1. investigating Mar 23, 2026, 02:29 PM UTC

    Automated application monitoring for managed deployments indicates end-users may be unable to authenticate into managed deployments of 360Eitc and CITC.

  2. investigating Mar 23, 2026, 02:42 PM UTC

    At approximately 10:12 Eastern, automated application alerts began to fire, indicating that end-user access to Solventum-managed deployments was affected. On-call response teams are investigating an issue affecting all services that use federated authentication, including service and API endpoints.

  3. identified Mar 23, 2026, 03:04 PM UTC

    Some production services are operating normally and have become accessible again. Recovery does not appear to be total at this time.

  4. monitoring Mar 23, 2026, 03:13 PM UTC

    This incident appears to be fully resolved, though final confirmation has not come through at this point. MSO continues to monitor, but managed deployments and systems appear to be generally/fully accessible again.

  5. resolved Mar 23, 2026, 04:12 PM UTC

    This incident is resolved. RCA is still under development. Contact your assigned Service Owner or Solventum Support for additional details.