Soldo incident

Issue preventing creation of EUR bank transfers

Soldo is currently experiencing a minor incident affecting EU Bank Transfer (SEPA), which began 2d ago. The vendor's full update timeline is below.

Started
Oct 19, 2026, 11:06 AM UTC
Resolved
Ongoing
Duration
● 2d 8h
Detected by Pingoru
Oct 19, 2026, 11:06 AM UTC

Affected components

EU Bank Transfer (SEPA)

Update timeline

  1. investigating Oct 19, 2026, 11:06 AM UTC

    Our service provider has made us aware of an issue with Verification of Payee functionality that is affecting EUR payment creation as well as the addition of payees. At this time, creation of EUR bank transfer payments is not possible. We apologise for any inconvenience caused as will issue further updates in due course.

  2. monitoring Oct 19, 2026, 04:47 PM UTC

    Our technical team has implemented a fix and is monitoring performance. EUR payments to existing payees are processing normally, although when attempting to create a new payee users may see warning messages asking them to ensure they have correctly entered payee details.

  3. monitoring Oct 20, 2026, 09:09 AM UTC

    We are continuing to monitor for any further issues.