Solarisbank incident
UNPLANNED OUTAGE FOR DEVICE MONITORING SERVICE
Solarisbank experienced a notice incident on March 11, 2024 affecting Identification, lasting 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 11, 2024, 05:53 AM UTC
An unplanned Performance Degradation for Device Monitoring API services has been identified. We are working to restore the impacted services as soon as possible. Partner Impact: • Partners will notice delays regarding the API response times for the following endpoints: POST /v1/persons/{person_id}/device_activities POST /v1/persons/{person_id}/device_consents Customer Impact: • Customers attempting to provide device consents during onboarding may experience longer than expected application loading times when performing the associated actions Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: POST /v1/persons/{person_id}/device_activities POST /v1/persons/{person_id}/device_consents API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/guides/kyc/device-monitoring/#device-monitoring In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.
- identified Mar 11, 2024, 06:11 AM UTC
The unplanned Performance Degradation for Device Monitoring API services has been resolved after a fix was applied. Services have been monitored and all operations are running within normal service levels. Partner Impact Resolution: • Partners will no longer notice delays regarding the API response times for the following endpoints: POST /v1/persons/{person_id}/device_activities POST /v1/persons/{person_id}/device_consents Customer Impact: • Customers attempting to provide device consents during onboarding no longer experience longer than expected application loading times when performing the associated actions Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: POST /v1/persons/{person_id}/device_activities POST /v1/persons/{person_id}/device_consents API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/guides/kyc/device-monitoring/#device-monitoring This incident is resolved. No further updates will be provided. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.
- resolved Mar 11, 2024, 06:12 AM UTC
The unplanned Performance Degradation for Device Monitoring API services has been resolved after a fix was applied. Services have been monitored and all operations are running within normal service levels. Partner Impact Resolution: • Partners will no longer notice delays regarding the API response times for the following endpoints: POST /v1/persons/{person_id}/device_activities POST /v1/persons/{person_id}/device_consents Customer Impact: • Customers attempting to provide device consents during onboarding no longer experience longer than expected application loading times when performing the associated actions Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: POST /v1/persons/{person_id}/device_activities POST /v1/persons/{person_id}/device_consents API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/guides/kyc/device-monitoring/#device-monitoring This incident is resolved. No further updates will be provided. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.