Solarisbank incident
Unplanned Partial Outage for Digital Banking API Services
Solarisbank experienced a major incident on March 27, 2024 affecting Digital Banking, lasting 3h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 27, 2024, 01:54 AM UTC
An unplanned Partial Outage for Digital Banking API services has been identified. We are working to restore the impacted services as soon as possible. Partner Impact: • Intermittent 5xx error messages are being returned across multiple DiBa endpoints, such as creating new SEPA Credit Transfers or getting account information. Customer Impact: • Customers trying to initiate a new Digital Banking operations may be presented with a generic error message in the mobile or web applications. Impacted endpoints: • GET /v1/accounts/{id} • POST /v1/persons/{person_id}/accounts/{account_id}/transactions/sepa_direct_debit • POST /v1/persons/{person_id}/accounts/{account_id}/transactions/sepa_credit_transfer API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/#tag/Accounts/paths/~1v1~1accounts~1{id}/get • https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Credit-Transfers We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.
- resolved Mar 27, 2024, 05:26 AM UTC
A fix was applied for the unplanned Partial Outage affecting Digital Banking API services. Services have been monitored and all operations are running within normal service levels. Partner Impact Resolution: • Intermittent 5xx error messages are no longer being returned across multiple DiBa endpoints, such as creating new SEPA Credit Transfers or getting account information. Customer Impact Resolution: • Customers trying to initiate a new Digital Banking operations are no longer presented with a generic error message in the mobile or web applications. Impacted endpoints: • GET /v1/accounts/{id} • POST /v1/persons/{person_id}/accounts/{account_id}/transactions/sepa_direct_debit • POST /v1/persons/{person_id}/accounts/{account_id}/transactions/sepa_credit_transfer API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/#tag/Accounts/paths/~1v1~1accounts~1{id}/get • https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Credit-Transfers This incident is resolved. No further updates will be provided. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.