Solarisbank incident
[Sandbox Environment] Unplanned Partial Outage for Digital Banking API Service
Solarisbank experienced a major incident on May 21, 2024 affecting Digital Banking, lasting 6h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 21, 2024, 09:36 AM UTC
An unplanned Partial Outage for Digital Banking API services in Sandbox Environment has been identified. We are working to restore the impacted services as soon as possible. Partner Impact: • Partners experience increased 5XX HTTP error messages across multiple API endpoints in Sandbox Environment. Customer Impact: • End customers are not affected as this incident is not affecting Live Production. Impacted endpoints: (Not an exhaustive list) • POST /v1/persons/{person_id}/mobile_number • PATCH /v1/persons/{person_id}/tax_identifications/{id} • POST /v1/businesses/{business_id}/tax_identifications API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: • https://docs.solarisgroup.com/guides/digital-banking/ We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.
- monitoring May 21, 2024, 11:43 AM UTC
A fix was applied for the unplanned Partial Outage for Digital Banking API services in Sandbox Environment. Services are being monitored in order to ensure all operations are running within normal service levels. Revised Partner Impact: • Partners experienced increased 5XX HTTP error messages across multiple API endpoints in Sandbox Environment. Customer Impact: • End customers are not affected as this incident is not affecting Live Production. Impacted endpoints: (Not an exhaustive list) • POST /v1/persons/{person_id}/mobile_number • PATCH /v1/persons/{person_id}/tax_identifications/{id} • POST /v1/businesses/{business_id}/tax_identifications API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: • https://docs.solarisgroup.com/guides/digital-banking/ We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.
- resolved May 21, 2024, 03:45 PM UTC
The fix applied for the unplanned Partial Outage for Digital Banking API services in Sandbox Environment has been monitored and all operations are running within normal service levels. This incident is resolved. No further updates will be provided. Partner Impact Resolution: • Partners no longer experience increased 5XX HTTP error messages across multiple API endpoints in Sandbox Environment. Customer Impact Resolution: • End customers were not affected as this incident did impact Live Production. Previously impacted endpoints: (Not an exhaustive list) • POST /v1/persons/{person_id}/mobile_number • PATCH /v1/persons/{person_id}/tax_identifications/{id} • POST /v1/businesses/{business_id}/tax_identifications API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: • https://docs.solarisgroup.com/guides/digital-banking/ In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.