Solarisbank experienced a notice incident on November 27, 2024 affecting Identification, lasting 3h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 27, 2024, 07:57 AM UTC
We would like to inform you of a current service disruption impacting the identification flow with IDnow. Due to a provider outage, you may experience increased 5XX errors during identification processes. Partner Impact: • Partners will experience 5XX errors when calling endpoint PATCH /v1/persons/{person_id}/identifications/{id}/request Customer Impact: • Customers would see errors while using services which is related to Identity services. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: PATCH /v1/persons/{person_id}/identifications/{id}/request API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: https://docs.solarisgroup.com/guides/kyc/bkyc/ In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.
- monitoring Nov 27, 2024, 09:19 AM UTC
A fix has been implemented by IDnow and we are monitoring the results for the service disruption impacting the identification flow with IDnow. Due to a provider outage, you may experience increased 5XX errors during identification processes. Partner Impact: • Partners will experience 5XX errors when calling endpoint PATCH /v1/persons/{person_id}/identifications/{id}/request Customer Impact: • Customers would see errors while using services which is related to Identity services. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: PATCH /v1/persons/{person_id}/identifications/{id}/request API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: https://docs.solarisgroup.com/guides/kyc/bkyc/ In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.
- resolved Nov 27, 2024, 11:36 AM UTC
We would like to provide an update that the Unplanned IDNOW Outage for Identity Service has been resolved. Services have been monitored and all operations are running within normal service levels. The issue has been resolved, and customers can now retry the identification process. Customers can simply click on the same link, and the identification process will be performed again. Partner Impact: • Partners will experience 5XX errors when calling endpoint PATCH /v1/persons/{person_id}/identifications/{id}/request Customer Impact: • Customers would see errors while using services which is related to Identity services. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: PATCH /v1/persons/{person_id}/identifications/{id}/request API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: https://docs.solarisgroup.com/guides/kyc/bkyc/ In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.