Partial Outage for Multiple Cards API Services

Update timeline

1. identified Jan 08, 2025, 09:08 AM UTC

   A partial outage for Multiple Cards services have been identified for creating Cards and associated Card Lifecycle Status changes. Partner Impact: • POST /v1/cards/{id}/virtual_card_requests is returning increased 5xx errors • POST /v1/cards/{card_id}/block returning increased 5xx errors • POST /v1/cards/{card_id}/unblock returning increased 5xx errors (not an exhaustive list) Customer Impact: • Customers attempting to perform card lifecycle operations or obtaining card CVC details may be presented with a generic error message intermittently, in the mobile or web applications • Customers attempting to create cards will be presented with 5XXs errors • Customers will be unable to Block and Unblock cards Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris SE API services. Impacted endpoints: • POST /v1/cards/{id}/virtual_card_requests • POST /v1/cards/{card_id}/block • POST /v1/cards/{card_id}/unblock (not an exhaustive list) API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/cards/#tag/Cards-servicing/paths/~1v1~1cards~1{id}~1virtual_card_requests/post We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.

2. resolved Jan 08, 2025, 12:53 PM UTC

   The partial outage for Multiple Cards services identified to be affecting Cards creation and associated Card Lifecycle Status changes has been correlated to a Card Processing Provider related maintenance activity. Services were recovered and all operations are running within normal service levels. This incident is resolved. No further updates will be provided. Partner Impact Resolution : The following API endpoints are no longer returning 5XX error messages: • POST /v1/cards/{id}/virtual_card_requests • POST /v1/cards/{card_id}/block • POST /v1/cards/{card_id}/unblock (not an exhaustive list) Customer Impact Resolution: • Customers attempting to perform card lifecycle operations or obtaining card CVC details are no longer presented with a generic error message intermittently. • Customers attempting to create cards will no longer be presented with 5XXs errors • Customers will be able to use Card functionalities to Block and Unblock cards Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris SE API services. Previously impacted endpoints: • POST /v1/cards/{id}/virtual_card_requests • POST /v1/cards/{card_id}/block • POST /v1/cards/{card_id}/unblock (not an exhaustive list) API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/cards/#tag/Cards-servicing/paths/~1v1~1cards~1{id}~1virtual_card_requests/post In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.