Solaris incident

UNPLANNED OUTAGE FOR CARD AUTHORISATION SERVICE

Minor Resolved View vendor source →

Solaris experienced a minor incident on June 27, 2024 affecting Cards, lasting 4h 18m. The incident has been resolved; the full update timeline is below.

Started
Jun 27, 2024, 11:35 AM UTC
Resolved
Jun 27, 2024, 03:54 PM UTC
Duration
4h 18m
Detected by Pingoru
Jun 27, 2024, 11:35 AM UTC

Affected components

Cards

Update timeline

  1. identified Jun 27, 2024, 11:35 AM UTC

    An unplanned outage with card authorization has been identified, which may impact the ability to make payments using our services. Our team is actively working to restore the impacted services as soon as possible. Partner Impact: • Partners may experience issues with card authorisation for various card transaction types Customer Impact : • Customers may experience issues with card authorisation for the card transactions initiated by the customer Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.

  2. monitoring Jun 27, 2024, 12:34 PM UTC

    We would like inform that Service is back to normal for the reported unplanned outage. The fix is currently being monitored. Partner Impact: • Partners may experience issues with card authorisation for various card transaction types Customer Impact : • Customers may experience issues with card authorisation for the card transactions initiated by the customer Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.

  3. monitoring Jun 27, 2024, 12:35 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Jun 27, 2024, 12:43 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Jun 27, 2024, 03:53 PM UTC

    We would like inform that the reported unplanned outage should be resolved. Partner Impact: • Partners may experience issues with card authorisation for various card transaction types Customer Impact : • Customers may experience issues with card authorisation for the card transactions initiated by the customer Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.

  6. resolved Jun 27, 2024, 03:54 PM UTC

    This incident has been resolved.