Solaris incident
UNPLANNED OUTAGE FOR DEVICE MONITORING SERVICE
Solaris experienced a notice incident on April 8, 2024 affecting Identification, lasting 4h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 08, 2024, 09:39 AM UTC
An unplanned Performance Degradation for Device Monitoring API services has been identified. We are working to restore the impacted services as soon as possible. Partner Impact: • Partners will notice slight delays regarding the API response times for the following endpoints: POST /v1/persons/{person_id}/device_activities POST /v1/persons/{person_id}/device_consents Customer Impact: • Customers attempting to provide device consents during onboarding may experience longer than expected application loading times when performing the associated actions Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: POST /v1/persons/{person_id}/device_activities POST /v1/persons/{person_id}/device_consents API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/guides/kyc/device-monitoring/#device-monitoring In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.
- monitoring Apr 08, 2024, 11:17 AM UTC
A fix has been implemented for The unplanned Performance Degradation for Device Monitoring API services. Services are currently been monitored to make sure all operations are running within normal service levels. Partner Impact Resolution: • Partners will no longer notice delays regarding the API response times for the following endpoints: POST /v1/persons/{person_id}/device_activities POST /v1/persons/{person_id}/device_consents Customer Impact: • Customers attempting to provide device consents during onboarding no longer experience longer than expected application loading times when performing the associated actions Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: POST /v1/persons/{person_id}/device_activities POST /v1/persons/{person_id}/device_consents API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/guides/kyc/device-monitoring/#device-monitoring This incident is resolved. No further updates will be provided. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.
- resolved Apr 08, 2024, 01:49 PM UTC
The unplanned Performance Degradation for Device Monitoring API services has been resolved after a fix was applied. Services have been monitored and all operations are running within normal service levels. Partner Impact Resolution: • Partners will no longer notice delays regarding the API response times for the following endpoints: POST /v1/persons/{person_id}/device_activities POST /v1/persons/{person_id}/device_consents Customer Impact: • Customers attempting to provide device consents during onboarding no longer experience longer than expected application loading times when performing the associated actions Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: POST /v1/persons/{person_id}/device_activities POST /v1/persons/{person_id}/device_consents API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/guides/kyc/device-monitoring/#device-monitoring This incident is resolved. No further updates will be provided. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.