Solaris incident
Unplanned Partial Outage for PSD2 Third Party Services
Solaris experienced a minor incident on April 12, 2024 affecting Authentication, lasting 1h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 12, 2024, 11:34 AM UTC
Performance degradation leading to increased error rate for PSD2 Third Party Services has been identified. We are working to restore the impacted services as soon as possible. Customer Impact: • Customers attempting to use certain PSD2 functionalities, such as authorizing PSD2 transactions via Third Party applications may be presented with error messages intermittently API Reference Documentation and Additional links: To understand more about the impacted services please read the following public documentation: • https://docs.solarisgroup.com/guides/compliance/psd2-sca/#user-journey • https://my.solarisbank.de/faq We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.
- resolved Apr 12, 2024, 12:36 PM UTC
The incident leading to increased error rate for PSD2 Third Party Services has been resolved. Customer Impact Resolution: • Customers attempting to use certain PSD2 functionalities, such as authorizing PSD2 transactions via Third Party applications are no longer presented with error messages intermittently API Reference Documentation and Additional links: To understand more about the impacted services please read the following public documentation: • https://docs.solarisgroup.com/guides/compliance/psd2-sca/#user-journey • https://my.solarisbank.de/faq No further updates will be provided. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.