Solaris experienced a minor incident on June 10, 2024 affecting Cards and Identification, lasting 1h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 10, 2024, 04:11 PM UTC
We would like to inform you that we are experiencing unplanned outage for Identification Service where Identity API endpoint returned 5xx errors. We are working on it and we will update you as soon as possible. Partner Impact: • Partners will experience 5XX errors for Identity services. Customer Impact: • Customers would see errors while using services which is related to Identity services. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: POST /v1/persons/{person_id}/mobile_number POST /v1/persons/{person_id}/tax_identifications PATCH /v1/persons/{person_id}/tax_identifications/{id} PATCH /v1/persons/{person_id} POST /v1/persons/{person_id}mobile_number/confirm API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications~1%7Bid%7D/get In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.
- monitoring Jun 10, 2024, 04:44 PM UTC
We would like inform that Services are back to normal for the reported unplanned outage for Identification service which occurred for short duration of time where Identity API endpoint returned 5xx errors. Partner Impact: • Partners will experience 5XX errors for Identity services. Customer Impact: • Customers would see errors while using services which is related to Identity services. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: POST /v1/persons/{person_id}/mobile_number POST /v1/persons/{person_id}/tax_identifications PATCH /v1/persons/{person_id}/tax_identifications/{id} PATCH /v1/persons/{person_id} POST /v1/persons/{person_id}mobile_number/confirm API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications~1%7Bid%7D/get In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.
- monitoring Jun 10, 2024, 04:44 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 10, 2024, 05:52 PM UTC
We would like to provide an update that the Unplanned Outage for Identity Service has been resolved. Services have been monitored and all operations are running within normal service levels. Partner Impact: • Partners will experience 5XX errors for Identity services. Customer Impact: • Customers would see errors while using services which is related to Identity services. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: POST /v1/persons/{person_id}/mobile_number POST /v1/persons/{person_id}/tax_identifications PATCH /v1/persons/{person_id}/tax_identifications/{id} PATCH /v1/persons/{person_id} POST /v1/persons/{person_id}mobile_number/confirm API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications~1%7Bid%7D/get In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.