UNPLANNED OUTAGE FOR INCOMING AND OUTGOING SEPA INSTANT TRANSFERS

Update timeline

1. investigating Nov 01, 2024, 09:06 AM UTC

   We encountered an ongoing with issue SEPA Instant Incoming & Outgoing transactions resulting in unsuccessful transactions. Impacted Endpoints: • POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1{account_id}~1transactions~1sepa_instant_credit_transfers/post We apologize for any inconveniences this may cause In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.

2. identified Nov 01, 2024, 09:36 AM UTC

   We encountered an ongoing with issue SEPA Instant Incoming & Outgoing transactions resulting in unsuccessful transactions. We verified this issue internally and with our provider and found an issue where TIPS is currently facing an incident impacting the settlement of instant payments and liquidity transfers between TIPS and other services. We will keep you posted regarding any further updates. Impacted Endpoints: • POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1{account_id}~1transactions~1sepa_instant_credit_transfers/post We apologize for any inconveniences this may cause In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.

3. monitoring Nov 01, 2024, 10:54 AM UTC

   For the encountered an ongoing with issue SEPA Instant Incoming & Outgoing transactions resulting in unsuccessful transactions. We verified this issue internally and with our provider and found an issue where TIPS is currently facing an incident impacting the settlement of instant payments and liquidity transfers between TIPS and other services. A fix has been implemented by TIPS and Transactions are being monitored in order to ensure all operations are running within normal service levels. Impacted Endpoints: • POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1{account_id}~1transactions~1sepa_instant_credit_transfers/post We apologize for any inconveniences this may cause In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.

4. resolved Nov 02, 2024, 03:18 AM UTC

   For the encountered an ongoing with issue SEPA Instant Incoming & Outgoing transactions resulting in unsuccessful transactions. We verified this issue internally and with our provider and found an issue where TIPS is currently facing an incident impacting the settlement of instant payments and liquidity transfers between TIPS and other services. A fix has been implemented by TIPS and Transactions are running within normal service levels. Impacted Endpoints: • POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1{account_id}~1transactions~1sepa_instant_credit_transfers/post We apologize for any inconveniences this may cause In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.