Unplanned Partial Outage for POST Virtual Card Requests

Update timeline

1. identified Jan 29, 2025, 11:02 PM UTC

   An unplanned Partial Outage for POST Virtual Card Requests - GET CVC API Services has been identified. We are working to restore the impacted services as soon as possible with our Card Processing Provider. Partner Impact: • POST /v1/cards/{id}/virtual_card_requests would returning increased 5xx errors intermittently. 2XXs are still being returned after a few retries Customer Impact: • Customers attempting to obtain card CVC details may be presented with a generic error message intermittently, in the mobile or web applications Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: • POST /v1/cards/{id}/virtual_card_requests. (Please note that other downstream API dependencies on this endpoint may be also affected) API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/cards/#tag/Cards-servicing/paths/~1v1~1cards~1{id}~1virtual_card_requests/post We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.

2. resolved Jan 30, 2025, 12:29 AM UTC

   The Unplanned Partial Outage for POST Virtual Card Requests - GET CVC API Services has been resolved by our Card Processing provider and services have been monitored to ensure everything is being processed under normal parameters. No further updates will be provided regarding this incident. Partner Impact Resolution: • POST /v1/cards/{id}/virtual_card_requests would no longer return increased 5XXs errors Customer Impact Resolution: • Customers attempting to obtain card CVC details will no longer be presented with a generic error message intermittently, in the mobile or web applications Disclaimer: Actual customer impact may vary, depending on each Partner's implementation Impacted endpoints: • POST /v1/cards/{id}/virtual_card_requests API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/cards/#tag/Cards-servicing/paths/~1v1~1cards~1{id}~1virtual_card_requests/post In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.