Unplanned Outage for Incoming and Outgoing SEPA Instant Transfers

Update timeline

1. investigating Mar 05, 2025, 02:16 PM UTC

   An unplanned full outage has been identified to be impact SEPA Instant transfers, as of 5th of March 2024 14:40 CET at TIPS which are impacting Incoming and outgoing transactions. ECB Reference Link: https://www.ecb.europa.eu/paym/target/html/tips_history.en.html Partner / Customer Impact: • For Outgoing SEPA Instant transfers -> Transactions are still accepted from our endpoints yet there will be a delay on settlement due to the TIPS outage. Partners are advised to inform customers to use normal SEPA as an alternative. • For Incoming SEPA Instant transfers -> Due the outage transactions are not being received from sender Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted Endpoints: • POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1%7Baccount_id%7D~1transactions~1sepa_instant_credit_transfers/post • https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/instant_sepa_credit_transfer_failed/post We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.

2. monitoring Mar 05, 2025, 03:41 PM UTC

   An unplanned full outage has been identified to be impact SEPA Instant transfers, as of 5th of March 2024 14:40 CET at TIPS which are impacting Incoming and outgoing transactions. ECB Reference Link: https://www.ecb.europa.eu/paym/target/html/tips_history.en.html Partner / Customer Impact: • For Outgoing SEPA Instant transfers -> Transactions are still accepted from our endpoints yet there will be a delay on settlement due to the TIPS outage. Partners are advised to inform customers to use normal SEPA as an alternative. • For Incoming SEPA Instant transfers -> Due the outage transactions are not being received from sender Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted Endpoints: • POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1%7Baccount_id%7D~1transactions~1sepa_instant_credit_transfers/post • https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/instant_sepa_credit_transfer_failed/post We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.

3. resolved Mar 05, 2025, 05:31 PM UTC

   This incident has been resolved.