SOCaaS incident

SOC FAZs affected by Fortistack network problem

Critical Resolved View vendor source →

SOCaaS experienced a critical incident on August 21, 2023 affecting AMER Log Collector 1, lasting 38m. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2023, 07:31 PM UTC
Resolved
Aug 21, 2023, 08:10 PM UTC
Duration
38m
Detected by Pingoru
Aug 21, 2023, 07:31 PM UTC

Affected components

AMER Log Collector 1

Update timeline

  1. investigating Aug 21, 2023, 07:31 PM UTC

    ******* Incident Occurred from 11:05:00 to 11:30:00 PST 8/21/2023 *******

  2. resolved Aug 21, 2023, 08:10 PM UTC

    FortiStack network recovered (RCA still in process) Issue Resolved on 20:10:31