Snowflake experienced a critical incident on June 11, 2025 affecting Applications, lasting 2h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 11, 2025, 02:19 AM UTC
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes. Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight. Incident start time: 01:31 UTC June 11, 2025
- investigating Jun 11, 2025, 03:17 AM UTC
Current status: We're continuing to investigate the issue with Snowflake Data Cloud. Recent network policy changes are being reviewed. We'll provide another update within 60 minutes. Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight. Incident start time: 01:31 UTC June 11, 2025
- identified Jun 11, 2025, 04:05 AM UTC
Current status: We're continuing to develop and implement a fix to restore service. We'll provide another update within 60 minutes. Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight. ETA: An ETA is not yet available. Incident start time: 01:31 UTC June 11, 2025
- monitoring Jun 11, 2025, 04:24 AM UTC
Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly. Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features using Snowsight. Incident start time: 01:31 UTC June 11, 2025 Incident end time: 04:11 UTC June 11, 2025 Preliminary root cause: The preliminary investigation points to a degradation of the repository for deployment metadata, which impacted connectivity.
- resolved Jun 11, 2025, 04:50 AM UTC
Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community. Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features using Snowsight. Incident start time: 01:31 UTC June 11, 2025 Incident end time: 04:11 UTC June 11, 2025 Preliminary root cause: The preliminary investigation points to a degradation of the repository for deployment metadata, which impacted connectivity. A root cause analysis (RCA) document will be published within seven business days.
- postmortem Jun 24, 2025, 12:11 AM UTC
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis \(RCA\) is available on the Snowflake Community site: [https://community.snowflake.com/s/article/INC0135432](https://community.snowflake.com/s/article/INC0135432)