Snowflake incident
Azure - West US 2 (Washington): INC0140236
Snowflake experienced a critical incident on August 5, 2025 affecting Databases, Tables, and Views, lasting 1h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 05, 2025, 07:51 PM UTC
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes. Customer experience: Customers hosted in the specified regions may be unable to execute queries, retrieve results, or manage data objects such as tables and views. Incident start time: 18:10 UTC August 05, 2025
- monitoring Aug 05, 2025, 08:33 PM UTC
Current status: We've identified and reverted a problematic change to mitigate its impact, and we'll continue to monitor the environment until we're confident all services are functioning properly. Customer experience: Customers hosted in the specified regions may be unable to execute queries, retrieve results, or manage data objects such as tables and views. Affected users may see "Processing aborted" errors. Incident start time: 18:14 UTC August 05, 2025 Incident end time: 20:11 UTC August 05, 2025 Preliminary root cause: A recent update caused a limited portion of service infrastructure that handles query jobs to encounter failures, preventing customers from executing queries as expected.
- resolved Aug 05, 2025, 09:03 PM UTC
Current status: We've monitored the environment and confirmed the service is restored. If you experience additional issues or have questions, please open a support case via Snowflake Community. Customer experience: Customers hosted in the specified regions may have been unable to execute queries, retrieve results, or manage data objects such as tables and views. Affected users may have seen "Processing aborted" errors. Incident start time: 18:14 UTC August 05, 2025 Incident end time: 20:11 UTC August 05, 2025 Preliminary root cause: A recent update caused a limited portion of service infrastructure that handles query jobs to encounter failures, preventing customers from executing queries as expected. A root cause analysis (RCA) document will be published within seven business days.
- postmortem Aug 12, 2025, 11:40 PM UTC
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis \(RCA\) is available on the Snowflake Community site: [https://community.snowflake.com/s/article/INC0140236](https://community.snowflake.com/s/article/INC0140236)