Snowflake experienced a critical incident on August 14, 2025 affecting Databases, Tables, and Views and Applications, lasting 1h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 14, 2025, 09:13 PM UTC
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes. Customer experience: Customers hosted in the specified regions may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, execute queries, or manage data.
- monitoring Aug 14, 2025, 10:17 PM UTC
Current status: During our investigation, our internal metrics indicated the service has self-recovered. We're monitoring to ensure the issue is resolved while we investigate its underlying cause. Customer experience: Customers hosted in the specified regions may have been unable to access or use multiple core Snowflake services and features. Affected users may have been unable to sign in, execute queries, or manage data. Incident start time: 20:47 UTC August 14, 2025 Incident end time: 20:57 UTC August 14, 2025 Preliminary root cause: We identified an issue that affected components that support the metadata management database within our cloud services layer, impacting customer connectivity and query operations.
- resolved Aug 14, 2025, 11:01 PM UTC
Current status: During our investigation, our internal metrics indicated the service has self-recovered. We're monitoring to ensure the issue is resolved while we investigate its underlying cause. Customer experience: Customers hosted in the specified regions may have been unable to access or use multiple core Snowflake services and features. Affected users may have been unable to sign in, execute queries, or manage data. Incident start time: 20:47 UTC August 14, 2025 Incident end time: 20:57 UTC August 14, 2025 Preliminary root cause: We identified an issue that affected components that support the metadata management database within our cloud services layer, impacting customer connectivity and query operations. A root cause analysis (RCA) document will be published within seven business days.
- postmortem Aug 22, 2025, 12:26 AM UTC
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis \(RCA\) is available on the Snowflake Community site: [https://community.snowflake.com/s/article/INC0140946](https://community.snowflake.com/s/article/INC0140946)