Snowflake incident
Azure - West Europe (Netherlands): INC0142507
Snowflake experienced a major incident on September 3, 2025 affecting Virtual Warehouses, lasting 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 03, 2025, 11:19 AM UTC
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes. Customer experience: Customers hosted in the specified regions may be unable to start, resume, or manage virtual warehouses. Virtual warehouses may appear as stuck in the associated state. Existing warehouses that are already running may be unaffected.
- resolved Sep 03, 2025, 12:12 PM UTC
Current status: We've taken action to mitigate the impact and will continue to monitor the environment until we're confident all services are functioning properly. Customer experience: Customers hosted in the specified regions may have been unable to start, resume, or manage virtual warehouses. Virtual warehouses may have appeared as stuck in the associated state. Existing warehouses already running were unaffected. Incident start time: 10:46 UTC September 03, 2025 Incident end time: 11:21 UTC September 03, 2025 Preliminary root cause: A third-party cloud platform experienced a potential capacity issue which caused an inbility to start or resume virtual warehouses, resulting in the impact experienced by customers. A root cause analysis (RCA) document will be published within ten business days.
- postmortem Sep 10, 2025, 09:45 AM UTC
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis \(RCA\) is available on the Snowflake Community site: [https://community.snowflake.com/s/article/INC0142507](https://community.snowflake.com/s/article/INC0142507)