Snowflake incident
Azure - West Europe (Netherlands): INC0143819
Snowflake experienced a critical incident on September 24, 2025 affecting Applications, lasting 2h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 24, 2025, 03:11 PM UTC
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes. Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight.
- monitoring Sep 24, 2025, 03:53 PM UTC
Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly. Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features using Snowsight. Incident start time: 14:37 UTC September 24, 2025 Incident end time: 15:29 UTC September 24, 2025 Preliminary root cause: Connection failures between our service infrastructure impacted service availability.
- resolved Sep 24, 2025, 05:49 PM UTC
Current status: We've monitored the environment and confirmed the service is restored. If you experience additional issues or have questions, please open a support case via Snowflake Community. Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features using Snowsight. Incident start time: 14:40 UTC September 24, 2025 Incident end time: 15:29 UTC September 24, 2025 Preliminary root cause: Connection failures between our service infrastructure impacted service availability. A root cause analysis (RCA) document will be published within five business days.
- postmortem Oct 02, 2025, 10:10 PM UTC
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis \(RCA\) is available on the Snowflake Community site: [https://community.snowflake.com/s/article/INC0143819](https://community.snowflake.com/s/article/INC0143819)