Snel.com experienced a major incident on December 24, 2023, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Dec 24, 2023, 03:11 PM UTC
Type: Incident Duration: 4 hours and 39 minutes Affected Components: Cloud VPS platform, Pure Performance VPS platform, Outgoing mail relay, Snel.com network infrastructure, My.snel.com - client area, Snel.com authoritative nameservers Dec 24, 19:50:00 GMT+0 - Resolved - This incident has been resolved. Dec 24, 16:45:32 GMT+0 - Investigating - The problem is not resolved yet. Dec 24, 15:11:00 GMT+0 - Investigating - At the moment we are experiencing an outage on all of our services. We are currently investigating this incident. The issue started at 16:11 CET. Dec 24, 16:11:00 GMT+0 - Monitoring - All services should be up and running again. If you experieince any remaining issues please let us by contacting our support team at [email protected]. Dec 24, 18:10:07 GMT+0 - Monitoring - We have resolved the issue and monitoring our services. If you still experience any issues please contact our support team by email [email protected]