Snel.com experienced a minor incident on December 28, 2023, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Dec 28, 2023, 11:28 PM UTC
Type: Incident Duration: 8 hours and 32 minutes Affected Components: Cloud VPS platform, Pure Performance VPS platform, Outgoing mail relay, Snel.com network infrastructure, My.snel.com - client area, Snel.com authoritative nameservers Dec 29, 08:00:00 GMT+0 - Resolved - Dec 29, 07:22:17 GMT+0 - Monitoring - Our Network Infrastructure has become stable but we are limited in terms of services we can provide. This incident is being monitored as the investigation is still ongoing with i3d.net and the other parties involved. We appreciate your patience and we will keep you updated on further progress. Dec 28, 23:28:00 GMT+0 - Investigating - Engineers are on site working with expert level support to resolve this issue. We've seen improvement but continue to work to ensure these issues are completely resolved and prevented from reoccurring. Dec 29, 01:46:52 GMT+0 - Identified - Our engineers are still working on this incident. You might have seen your services restored. Our team is not hands-off yet. No ETR. We appreciate your patience.