Snel.com experienced a major incident on March 15, 2024, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Mar 15, 2024, 02:38 PM UTC
Type: Incident Duration: 54 minutes Affected Components: SmartDC power network, Snel.com network infrastructure Mar 15, 15:32:13 GMT+0 - Resolved - **Root cause**: a defective PSU in one of the servers resulted in the circuit breaker to cut the power. We have disconnected this PSU permanently. We have disconnected all other devices from the power network and reset the tripped breaker at 15:56\. After this time we started connecting all devices again. At 16:08 the last of the monitored devices was online again. Mar 15, 14:38:00 GMT+0 - Investigating - We are encountering a power outage in rack 19 in SmartDC datacenter. This power outage might result in unavailability of your services. Our data center engineers are on-site to investigate the cause of this issue. Please be assured that we will do our utmost best to keep the downtime as short as possible. **Incident start**: 15/03/2024 15:38 CET **Impact**: Rackswitches and servers in racks 19 are down