SnapLogic Platform Latency issue

Update timeline

1. investigating Feb 25, 2026, 10:24 PM UTC

   Production available but materially degraded Status: Investigating Start Time: 2:10PM PST We are investigating performance degradation affecting Log in and API calls in US region. Customers may experience elevated latency or intermittent processing delays. Next update by: 3:30PM PST

2. investigating Feb 25, 2026, 11:09 PM UTC

   We are continuing to investigate this issue.

3. investigating Feb 25, 2026, 11:30 PM UTC

   Mitigation Update: Status: Monitoring Last Updated: 3:30 PM PST Remediation steps have been implemented to address performance degradation in US region. We have achieved partial recovery and performance indicators are trending toward baseline levels with no additional services have been impacted. We are maintaining heightened monitoring to confirm sustained stability, and will investigate the root cause upon full recovery. Next update by 4:30 PM PST.

4. monitoring Feb 26, 2026, 01:38 AM UTC

   Status: Monitoring Last Updated: 5:30 PM PST The previously implemented remediation steps have addressed the performance degradation in US region and the SnapLogic platform is stable. We have achieved full recovery and performance indicators are at baseline levels. The system was recovered as of 2:55PM PST, however there was a brief performance degradation from 4:02pm PST to 4:13pm PST. We are maintaining heightened monitoring to confirm sustained stability, and are investigating the root cause. Next update by 7.00 PM PST.

5. resolved Feb 26, 2026, 04:42 AM UTC

   Resolution Status: Resolved End Time: 4:13 PM PST Performance has returned to expected baseline levels. Monitoring confirms stable operation across the affected scope. We will maintain elevated observation as a precautionary measure. Customers requiring operational review may coordinate directly with support.