SnapLogic Platform pipeline preparation, affecting a subset of our customers

Update timeline

1. investigating Apr 15, 2026, 12:09 PM UTC

   Start time: 3:15 AM PST We are currently investigating latency in pipeline preparation and execution time for a few customers that is occurring on the SnapLogic platform in the US region. Our team is investigating this behavior with the highest priority and will update this incident with our progress. Please open a support ticket with our Support team by emailing [email protected] with any questions or concerns. Next update: April 15th 6:00 AM PST

2. investigating Apr 15, 2026, 01:12 PM UTC

   Start time: 3:15 AM PST Investigation continues impacting a subset of customers with pipeline preparation in the US region. Please open a support ticket with out Support team by emailing [email protected] with any questions or concerns. Next update: April 15th 8:00 AM PST

3. monitoring Apr 15, 2026, 02:12 PM UTC

   Status: Monitoring. Last Updated: 7:15 AM PST We implemented remediation steps to address pipeline preparation in the US region for a subset of customers. Performance indicators are trending toward baseline levels, and no additional services have been impacted. We are maintaining heightened monitoring to confirm sustained stability. Next update by 12:00 PM PST.

4. resolved Apr 15, 2026, 08:06 PM UTC

   End Time: 6:36 AM PST Performance has returned to expected baseline levels.Monitoring confirms stable operation across the affected scope. We will maintain elevated observation as a precautionary measure. Customers requiring operational review may coordinate directly with support.