SMX Cybersecure Email incident

Email ticketing system degradation

Minor Resolved View vendor source →

SMX Cybersecure Email experienced a minor incident on October 2, 2019 affecting SMX Service Desk, lasting 3h 16m. The incident has been resolved; the full update timeline is below.

Started
Oct 02, 2019, 09:25 PM UTC
Resolved
Oct 03, 2019, 12:41 AM UTC
Duration
3h 16m
Detected by Pingoru
Oct 02, 2019, 09:25 PM UTC

Affected components

SMX Service Desk

Update timeline

  1. investigating Oct 02, 2019, 09:25 PM UTC

    The SMX Email ticketing system is currently experiencing issues. Our vendors are working to remediate as soon as possible, there maybe a delay in responding to your emails . We apologise for any inconvenience caused.

  2. monitoring Oct 03, 2019, 12:17 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 03, 2019, 12:41 AM UTC

    This incident has been resolved.