SMX Cybersecure Email incident

SMX Support ticketing tool transition

Notice Resolved View vendor source →

SMX Cybersecure Email experienced a notice incident on March 12, 2020 affecting SMX Service Desk, lasting 19d 3h. The incident has been resolved; the full update timeline is below.

Started
Mar 12, 2020, 08:00 PM UTC
Resolved
Mar 31, 2020, 11:23 PM UTC
Duration
19d 3h
Detected by Pingoru
Mar 12, 2020, 08:00 PM UTC

Affected components

SMX Service Desk

Update timeline

  1. investigating Mar 12, 2020, 08:00 PM UTC

    Due to an upgrade to our ticketing system you may experience delays or duplicate responses on cases submitted to our service desk. SMX Support would like to apologize in advance for any potential delays.

  2. identified Mar 12, 2020, 10:46 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Mar 15, 2020, 11:22 PM UTC

    We are receiving tickets to our ticketing system, however auto replies with ticket numbers are not being sent out at present. We are working to resolve this currently.

  4. resolved Mar 31, 2020, 11:23 PM UTC

    This incident has been resolved.