SMX Cybersecure Email incident

New Zealand Email Connectivity Issues

Major Resolved View vendor source →

SMX Cybersecure Email experienced a major incident on August 30, 2020, lasting 1h 48m. The incident has been resolved; the full update timeline is below.

Started
Aug 30, 2020, 09:38 PM UTC
Resolved
Aug 30, 2020, 11:26 PM UTC
Duration
1h 48m
Detected by Pingoru
Aug 30, 2020, 09:38 PM UTC

Update timeline

  1. investigating Aug 30, 2020, 09:38 PM UTC

    We are aware of connectivity issues affecting the SMX Secure Email Gateway. We are investigating, and will provide further updates as soon as we know more.

  2. resolved Aug 30, 2020, 11:26 PM UTC

    At 07:53 on the morning of 31st August, SMX experienced a DDOS attack which was quickly mitigated by our engineering teams and our network partners. This incident is now resolved. As we continue to work through the aftereffects of this incident you may experience delay of incoming email. Time delay of inbound email is the only known impact at this stage. This incident only had the potential to affect our New Zealand customers, no other regions were affected.